Insights on GenAI Impact on U.S. Companies’ Future of Work – ISG Provider Lens Report Overview Exploring GenAI’s Influence on U.S. Workplace Transition: ISG Report Analysis

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By Ronald Tech

Enhancing Employee Experience: GenAI’s Emerging Role

Companies in the U.S. are cautiously optimistic about the future of work, riding on the wings of generative AI (GenAI). A recent report by Information Services Group (ISG) reveals that businesses are navigating workplace management in the face of profound macroeconomic shifts and the rising tide of GenAI potential.

In 2023, workplaces in the U.S. witnessed stabilization post the upheaval caused by the COVID-19 pandemic. Despite this, the pandemic-induced changes continue to reverberate, with hybrid work setups becoming the norm. To stay competitive and ensure employee satisfaction, organizations are embracing new technologies and operational strategies.

The aftermath of stringent return-to-office policies, influenced by major technology firms in late 2023, led to unexpected consequences for many U.S. enterprises. Loss of talent and increased employee dissatisfaction were among the results. Consequently, fewer large companies now mandate a five-day office workweek.

GenAI has permeated every corner of digital workplace technology, impacting employee experience significantly. Unified communications and collaboration (UCC) providers have integrated GenAI into their offerings, enhancing individual productivity and fostering better connections among colleagues. Notably, GenAI has the potential to streamline service desk operations and reduce workplace support costs.

While U.S. companies are at the forefront of adopting new technologies, concerns loom over impending regulations on data privacy that might impede the widespread adoption of GenAI. Despite this hurdle, an increasing number of enterprises are gravitating towards bundled provider contracts that bundle workplace services with digital transformation initiatives.

The landscape of workplace technology decision-makers is evolving in the U.S., with strategic choices around technology and service providers playing a pivotal role in enterprise success. The report delves into various workplace trends impacting U.S. businesses, including the shifting expectations of multigenerational workforces and the rising emphasis on sustainable digital workplace solutions.

For in-depth insights into the challenges faced by U.S. enterprises in the realm of workplace management, be it navigating remote work structures or outsourcing management services, the ISG Provider Lens™ Focal Points briefing provides valuable guidance.

The ISG Provider Lens™ Future of Work Services report assesses the capabilities of 52 providers across six quadrants, spanning different aspects of workplace services. Among the top performers in various quadrants are HCLTech, Infosys, TCS, Unisys, Wipro, DXC Technology, Kyndryl, NTT DATA, and others.

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Noteworthy mentions include HCLTech’s recognition as the global ISG CX Star Performer for 2024, snagging the top rank for customer satisfaction among workplace providers. Their stellar performance echoes through ISG’s Voice of the Customer survey, a hallmark of quality recognition in the tech and business services domain.

Customized versions of the report are available from various sources for those keen on a deeper dive into the evolving landscape of workplace dynamics in the U.S.



ISG Provider Lens™ Report Recognizes Leading Companies in Future of Work Services

ISG Provider Lens™ Report Recognizes Leading Companies in Future of Work Services

The 2024 ISG Provider Lens™ Report

The recently released 2024 ISG Provider Lens™ Future of Work Services report has shed light on industry leaders Stefanini and Unisys. This report is crucial for subscribers and buyers seeking insights into the U.S. market, available for purchase on the official webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series offers unparalleled evaluation by merging empirical data, market analysis, and expert observations from ISG’s advisory team. Enterprises can benefit from detailed insights to navigate sourcing partnerships, while ISG advisors leverage the reports to enhance their market knowledge and recommendations to clients. This extensive research covers global service providers, including key regions such as Europe, the U.S., Canada, Mexico, Brazil, the U.K., and more, with plans for future market expansions. For additional details on ISG Provider Lens research, visit the official webpage.

About ISG

ISG (Information Services Group) III stands out as a premier global technology research and advisory firm. Trusted by over 900 clients, including 75 of the top 100 enterprises worldwide, ISG is dedicated to driving operational excellence and accelerated growth. Specializing in digital transformation services like AI, cloud, and data analytics, ISG offers a range of advisory services, governance solutions, and market intelligence. Established in 2006 and headquartered in Stamford, Conn., ISG operates with a team of over 1,600 professionals across 20 countries, renowned for their innovative approach, industry expertise, and robust research capabilities fueled by comprehensive marketplace data. For more information, please visit www.isg-one.com.

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